Privacy Policy

Introduction

FixiBo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our unified service management platform.

By using FixiBo, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and physical address
• Account Information: Login credentials and account preferences
• Product Information: Details about products registered for service, including purchase dates, warranty information, and service history
• Payment Information: Billing details and transaction records (processed through secure payment gateways)
• Communication Data: Messages, service requests, and feedback you provide

Automatically Collected Information

When you access our platform, we may automatically collect:

• Device information (browser type, operating system, device identifiers)
• IP address and location data
• Usage patterns and interaction data
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our service management platform
• To process service requests and coordinate engineer visits
• To manage warranties and generate accurate quotes
• To communicate with you about your services, updates, and promotional offers
• To improve our platform and develop new features
• To ensure security and prevent fraud
• To comply with legal obligations

Information Sharing

We may share your information with:

• Service Companies: Companies registered on our platform that provide services for your products
• Service Engineers: Technicians assigned to handle your service requests
• Payment Processors: Third-party payment services for processing transactions
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms (OTP-based login)
• Regular security audits and monitoring
• Access controls and employee training

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Service history and warranty records may be retained for the duration of product warranties plus any legally required retention periods.

Your Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your data (subject to legal requirements)
• Data portability
• Opt-out of marketing communications

Cookies

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.

Children's Privacy

FixiBo is not intended for use by children under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the platform or via email. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• info@fixibo.com
• +91 9664695544
• Bengaluru, Karnataka, India