Content Policy

Overview

This Content Policy outlines the standards and guidelines for content shared on the FixiBo platform. All users, including customers, companies, and engineers, must adhere to these guidelines to maintain a professional, safe, and productive environment.

Acceptable Content

Content on FixiBo should be:

• Professional: Relevant to service management, product support, and business communications
• Accurate: Truthful descriptions of products, services, issues, and resolutions
• Respectful: Courteous and considerate of all platform users
• Constructive: Helpful feedback that contributes to service improvement

Prohibited Content

The following types of content are strictly prohibited on FixiBo:

Illegal Content

• Content that violates any applicable laws or regulations
• Pirated software, counterfeit products, or stolen goods
• Fraudulent claims, scams, or deceptive practices

Harmful Content

• Threats, harassment, bullying, or intimidation
• Hate speech or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
• Content promoting violence or self-harm
• Personal attacks or defamatory statements

Inappropriate Content

• Sexually explicit or pornographic material
• Graphic violence or disturbing imagery
• Profanity, vulgar language, or offensive content
• Content unsuitable for a professional business environment

Spam and Misleading Content

• Unsolicited commercial messages or advertisements
• Repetitive, irrelevant, or automated content
• Fake reviews, ratings, or testimonials
• Misleading product descriptions or service claims
• Impersonation of other users or organizations

Privacy Violations

• Sharing personal information of others without consent
• Publishing confidential business information
• Recording or sharing communications without permission

Content Guidelines by User Type

For Customers

• Provide accurate descriptions of product issues and service needs
• Upload clear, relevant photos to help diagnose problems
• Communicate respectfully with engineers and company representatives
• Provide honest feedback and reviews based on actual experiences

For Companies

• Maintain accurate product catalogs and warranty information
• Provide clear service descriptions and pricing
• Respond to customer inquiries professionally and promptly
• Ensure all marketing content is truthful and not misleading

For Engineers

• Document service visits accurately with relevant details
• Provide honest assessments and transparent quotes
• Communicate clearly about service timelines and requirements
• Maintain professionalism in all customer interactions

Image and Media Guidelines

When uploading images or media to the Platform:

• Ensure images are relevant to the service request or product
• Do not include inappropriate, offensive, or sensitive content
• Respect privacy by not capturing unrelated personal items or people
• Use original images or those you have permission to use
• Ensure images are clear and useful for service purposes

Communication Standards

All communications on the Platform should:

• Be clear, concise, and relevant to the service context
• Use appropriate language suitable for a business environment
• Avoid personal discussions unrelated to service matters
• Respect the time and attention of other users

Reporting Violations

If you encounter content that violates this policy, please report it immediately through:

• The in-app reporting feature (when available)
• Email: info@fixibo.com
• Phone: +91 9664695544

Please provide as much detail as possible, including the user involved, the nature of the violation, and any relevant screenshots or evidence.

Enforcement

Violations of this Content Policy may result in:

• Warning: First-time minor violations may receive a warning
• Content Removal: Violating content will be removed from the Platform
• Temporary Suspension: Repeated or serious violations may result in account suspension
• Permanent Ban: Severe or persistent violations will result in permanent account termination
• Legal Action: Illegal content may be reported to appropriate authorities

Appeals

If you believe your content was removed or your account was suspended in error, you may appeal by contacting our support team at info@fixibo.com. Please include your account details and a clear explanation of why you believe the action was incorrect.

Changes to This Policy

We may update this Content Policy to address new types of content or clarify existing guidelines. Users will be notified of significant changes, and continued use of the Platform constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Content Policy, please contact us:

• info@fixibo.com
• +91 9664695544
• Bengaluru, Karnataka, India